About

There is only one boss - Our Customer.

And she can fire everybody in the company from the owner on down, by simply spending her money somewhere else.

We see our customers as invited guests to a party, and we are the hosts. Our job, every day, is to make every important aspect of the customer experience a little bit better.

Customers may forget what we said but they will never forget how we made them feel.

Our customers will never love us unless our staff loves us first.

It is not our customers' job to remember us - it is our job to make sure they never have the chance to forget us.

If we do our jobs correctly and treat them the way WE want to be treated, our customers will thank us by their repeat business and their referrals of their family, friends and neighbors.

RULE #1 - if we do not take care of our customers, someone else will.